Privacy Policy

Last updated: 16 June 2026

This Privacy Policy describes how Xzencis AB (“Company”, “We”, “Us”, “Our”) collects, uses, and discloses your personal data when you use our website and services (“Service”), and explains your rights under applicable data protection laws, including the GDPR.

By using the Service, you agree to the collection and use of information in accordance with this Privacy Policy.

 

  1. Definitions
  • Company: Xzencis AB, Alvägen 3, 435 37 Mölnlycke, Sweden
  • Website: www.xzencis.com
  • You: The individual or entity using the Service
  • Personal Data: Information relating to an identifiable individual
  • Usage Data: Automatically collected data (e.g., IP address, browser type)
  • Service Providers: Third parties processing data on our behalf

 

  1. Types of Data Collected

Personal Data

We may collect:

  • Name
  • Email address
  • Phone number
  • Any information you provide directly

Usage Data

Collected automatically, including:

  • IP address
  • Browser type/version
  • Pages visited and time spent
  • Device identifiers

 

  1. Legal Basis for Processing (GDPR)

We process your personal data based on:

  • Contractual necessity – to provide the Service
  • Legitimate interests – to improve functionality, security, and user experience
  • Consent – for cookies, marketing, and certain optional features
  • Legal obligations – where required by law

 

  1. Use of Your Personal Data

We use your data to:

  • Provide and maintain the Service
  • Manage accounts and user interactions
  • Respond to enquiries
  • Improve website performance
  • Send relevant updates or offers (where permitted)
  • Ensure security and prevent misuse

 

  1. Cookies and Tracking Technologies

We use cookies and similar technologies.

  • Essential cookies: Required for functionality
  • Preference cookies: Remember your settings
  • Analytics cookies: Improve service performance

Non-essential cookies are used only with your consent via our cookie banner.

 

  1. Sharing of Personal Data

We may share data:

  • With service providers (hosting, analytics, etc.)
  • With affiliates and partners where necessary
  • During business transfers (e.g., merger/acquisition)
  • Where required by law or authorities

We do not sell your personal data.

 

  1. Data Retention

We retain personal data:

  • Only as long as necessary
  • To comply with legal obligations
  • For dispute resolution and enforcement

Usage data is typically retained for shorter periods unless needed for security or analysis.

 

  1. International Data Transfers

Your data may be transferred outside the EEA.

Where this occurs, we ensure safeguards such as:

  • Standard Contractual Clauses (SCCs)
  • GDPR-compliant agreements

 

  1. Your Rights

You have the right to:

  • Access your data
  • Correct inaccurate data
  • Request deletion
  • Restrict or object to processing
  • Withdraw consent

To exercise your rights:
contact@xzencis.com

 

  1. Data Security

We implement appropriate technical and organisational measures.
However, no system is completely secure.

 

  1. Children’s Privacy

Our Service is not intended for individuals under 16 years of age.
We do not knowingly collect data from children.

 

  1. Updates to This Policy

We may update this Privacy Policy periodically.
Changes take effect when published on this page.

 

  1. Contact

Xzencis AB
contact@xzencis.com
www.xzencis.com

 

Chatbot & AI Agent Privacy Policy

  1. Overview

Our website includes an AI-powered chatbot (“AI Agent”) to assist users.

Xzencis AB is the Data Controller for all personal data collected via the chatbot.
Saffron Networking Ltd acts as a Data Processor on our behalf.

By using the chatbot, you agree to this section of the Privacy Policy.

 

  1. Important AI Notice

The chatbot is an AI system that generates automated responses.

  • Responses may not always be accurate or complete
  • You should not submit sensitive personal data (e.g., health, financial, or political information)

 

  1. What Data We Collect

Information You Provide

  • Messages entered in chat
  • Contact details you choose to share

Technical Data

  • IP address
  • Browser and device information
  • Session timestamps

Interaction Data

  • Chat duration
  • Conversation flow
  • Performance analytics

 

  1. Why We Collect This Data
  • Provide real-time assistance
  • Improve chatbot performance
  • Analyse usage patterns
  • Identify potential business enquiries
  • Maintain security and reliability

We do not sell chatbot data.

 

  1. Processing and Storage

Platform

The chatbot is implemented by Saffron Networking Ltd using Chatbot.com infrastructure.

Storage

  • Data is stored securely on Chatbot.com servers
  • Retention: up to 12 months, then deleted or anonymised

Security Measures

  • Encrypted data storage
  • Secure access controls
  • GDPR-compliant processing

 

  1. Third-Party Processors

We use:

  • Chatbot.com (core infrastructure)
  • AI providers (e.g., OpenAI via integrations)

These providers:

  • Process data only to generate responses
  • Do not use your data for training public models
  • Operate under strict contractual safeguards

 

  1. International Transfers

Chatbot-related data may be processed outside the EEA.

We ensure safeguards such as:

  • Standard Contractual Clauses
  • GDPR-compliant agreements

 

  1. Your Rights

You retain full GDPR rights (see main Privacy Policy).

To exercise your rights:
contact@xzencis.com

You may also contact our processor if needed:
info@saffron-networking.com

 

  1. Consent

By using the chatbot, you consent to the processing described here.

 

  1. Contact

Data Controller:
Xzencis AB
contact@xzencis.com
www.xzencis.com

Processor:
Saffron Networking Ltd
info@saffron-networking.com
www.saffron-networking.com